Returns and refunds
Sixty days, empty bottles return policy, and a straight account of which of us can actually give you your money back.
Last updated September 2026
Put simply: no money of yours ever reached us, so no refund can come from us. The seller holds the cash and allows sixty days for you to ask for it back. The mechanics follow.
Who refunds what
breathigen.com — a publisher, and nothing more. No basket, no card processing, no record that you bought anything. Nothing exists here to reverse.
The seller — charges you, dispatches the box, keeps the order on file and settles every refund. Look for their support address at the bottom of the confirmation email.
The guarantee as published
- Sixty days, counted from the day you buy rather than the day it lands.
- Empty bottles return policy — the seller’s wording is a full refund even on finished product, no questions asked.
- The same terms on all three bundles.
All of that is lifted from their own published pages and reproduced here in good faith. The terms live on their site on the day of purchase are the binding ones, and where the two accounts part company, believe theirs.
Asking for one
- Dig out the confirmation email. It carries the order reference and the address to write to. Everything is slower without it.
- Write inside the sixty days. Say you are using the money-back guarantee, quote the order number, keep it short.
- Follow their instructions exactly. They will send a return address and steps. Keep proof of postage. Posting bottles back before being told to is the commonest way a refund gets stuck.
- Then wait. The refund returns by whatever route the payment took. The timing is a matter between the seller and your bank, and any figure printed here would be fiction.
Asked often, answerable only by them
- Return postage — whose cost? Raise it in your opening email, before anything is packed.
- Is a partial return allowed on the large box? Their support team rules on that. It is not our policy and we will not pretend to read it for you.
- I have gone past the window. Then it has closed. A courteous email costs nothing; just do not build a plan on the reply.
- Will you chase them for me? No. We have no account with them, no case reference and no way to escalate anything.
When it goes properly wrong
Should a seller stop replying altogether, your card issuer or payment provider operates a dispute procedure of its own, with its own cut-offs. That avenue is yours and involves this site not at all. Keep the confirmation email and every message you have sent.
Refunds from us
There is nothing to refund. breathigen.com is free to read, sells nothing and takes no money from readers in any form.
Questions about the site: hello@breathigen.com. Questions about your order: the seller.